Strategic Plan

Vision

Empower the disadvantaged in our communities to navigate the Australian and Queensland legal systems through the provision of quality legal services utilising established and emerging service delivery methods.

Mission

Enhance and broaden access to legal services for the socially, economically or geographically disadvantaged throughout Central Queensland and the surrounding region.

Values

The Central Queensland Community Legal Centre is committed to the core values of:
Quality: Deliver quality services that provide a positive impact for our clients and the community.
Community-centric relationships: Build relationships through maintaining and enhancing our existing relationships and creating new relationships.
Diversity: A commitment to an inclusive culture without discrimination so everyone is treated equitably.
Efficiency: Use funding and resources effectively and efficiently to enable growth and seek diversity in funding source to enhance capacity and capability.
Commitment: Work with our diverse communities within the region to deliver a professional service in all aspects of our operations.
Innovation: Grow and adapt to the changing environment of the communities in which we work and adopt innovative approaches to new challenges.

Goals

1. To improve the quality of service delivery.
2. Assess and encourage the effective use of technology for improved service delivery.
3. Measure and increase referrals from partnerships through building and maintaing relationships with relevant community groups in the eara and establishing all possible referral pathways.
4. Expand awareness of the organisation services by implementing an appropriate marketing strategy.
5. Improve support to all branch offices.
6. Explore expansion of opportunities cycle..